Page 3 - Beryl Case Study n@wservice
P. 3
Solution
Rapidly approaching the week of
Christmas 2020 Beryl needed a fast
deployment and with agreed pricing
and commercials only being signed
off in January 2021, the time left was
short for a deployment date of the
following Month.
As this was a first for the organization in deploying a major ITSM platform requirements were rather
thin and we at n@wservice used our deploy model and quickly developed an MVP to avoid delays to
the project.
The system was successfully implemented on time for the following month with external customers
quickly and easily adapting to the new platform and processes.
Over the next couple of months when requirements were beginning to develop fast, we used an Agile
approach to perform many integrations and further develop and mature the processes within the
platform to the customer requirements
Following the deployment
maintainability and supportability of the platform was extremely light with only a handful of support
tickets being raised from the customers with questions on the new platform
Here at n@wservice, we have a solution to help you drive down costs, increase adoption, deploy
manage and resolve.
“If someone informs you that it's going to be expensive or that it can't be done, then they are not the
people for the job”
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